iYandi Cover

iYandi Cover is a comprehensive product that has been developed by iYandi for our current clients as well as new prospects identified on our marketing database (Numbe).

iYandi Cover is marketed utilising cutting edge technology and systems specifically developed for iYandi. While SMS and Email will be the primary marketing channels, social networking platforms, such as Facebook and Twitter, along with various other marketing strategies will be utilised.

Our bespoke applications allow our customers to interact fully with our online system. The client can sign up for the service by following the fully automated sales process and can interact further in a safe and secure environment by using a unique username and password, which will be provided to him/her. Once logged in – using this username and password – the client will be prompted to read the terms and conditions as well as approve the debit order mandate, after which, the sale will be concluded and debit order deductions will proceed. The client will then have full access to upgrade or cancel his/her subscription and to update his/her personal information at any time.

In addition, iYandi clients are supported by a brilliant customer service team. This give the client the option of calling into a safe, voice recorded environment, where he/she will be assisted with any aspect of the product and his/her subscription. We strive to continually implement new communication methods, which will facilitate accessible and efficient customer service. With this in mind, we have made all our services available via mobile phone, while still ensuring that all confidential transactions are secured.